About 22 years ago, when Michael and I were eating at McDonald at Courtenay Place, we noticed that McDonald’s customers were well-mannered as they emptied their rubbish voluntarily.
“McDonald’s encouraged their customers. Every time they finished their meals, they put all their rubbish in the bin. They were doing the staff’s job. They influenced the customers incredibly well.” Michael said.
J&M Fastfood didn’t have that. We had a big round 25-litre bin, lined with black rubbish bag which you could put your rubbish in when if you felt like it. But hardly anyone did. “Our customers would leave rubbish on the table leaving us to pick it up.”
When you set up a bin like a McDonald’s bin, with a shelf for the trays, that changes everything. I got a builder to make some bins like the ones at McDonald’s, with a tray shelf on top, a hole in the front to tip the rubbish into off your tray; and just like that, the customers were clearing away their own plates and trash. That was a leap in efficiency for the brothers.
It was fantastic, Michael says, and it really was big deal, because this is when the savings started and the money started accumulating and that pile of savings would grow over the next 10 years into enough to change our lives.
How much of a saving? Say a quarter of one full time staff member at the rate in the those days of 5 dollars an hour they were saving estimate $3,650 a year ($5 x 8 hours a day x 365 days a year x 25% = $3,650), which is $36,500 for 10 years. And we would be forever making that kind of calculation. What does that saving work out over one year or ten? The savings stacked up, so did the profits.
We didn’t only learn from McDonalds, we borrowed anything that looked like a good idea.
Success is no accident. It is hard work, perseverance, learning, studying, sacrifice and most of all, love of what you are doing or learning to do. – Pele